Position Title: Customer Service Associate Level II  
Department: Call Center  
Primary Location: Corporate Office  
Close Date: Open Till Filled  
     
Job Description:

Community Health Centers, Inc is currently seeking two full-time Customer Service Associate Level II for it's Call Center.
 
Primary Responsibilities:

1. Answer the telephone in a courteous and professional manner.
2. Take accurate, detailed messages from patients for providers and other office staff.
3. Schedule patient appointments according to CHCs protocols.
4. Ensure patient's demographics and insurance information are verified and corrected as required
5. Inform patient (at time of scheduling) of their responsibilities (i.e. coming on time, bringing

    insurance card, fasting if appropriate, etc.)
6. Perform outbound calls in an attempt to contact the patient in order to confirm the scheduled

    appointment
7. Maintain proper and accurate documentations of all activities.
8. Maintain minimum monthly statistics such as: Average Calls Answered, Average Talk Time, Average

    Walk Away time, Average Quality Score; and any other phone metric requirements
9. Maintain patient confidentiality at all times in accordance with HIPPA regulations.
10. Perform other duties as assigned
 
Job Requirements:

High school diploma or equivalent is required; some business classes, vocational/technical training preferred.

At least 1 year previous experience in a medical office setting and knowledge of E-Clinical software or equivalent is required. Previous experience in a call center environment required.

Bilingual (English/Spanish) communications skills required; ability to effectively handle multiple tasks in a fast paced environment; ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues; Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers; typing and computer skills.